Online Resume

Platinum Car Wash - Detailing Co-Manager                December 2010 - Present

*Began as an outdoor employee responsible for greeting customers, working the car wash machinery, vacuuming and drying vehicles, and meeting customer concerns for a happy customer experience.

*Got promoted to a Detailer after 2 1/2 years and was selected as the lone selected Detailer out of 20 other competing employees for the single position.  To work primarily in the detail bay with waxing/buffing/shampooing/cleaning and direct customer contact

*Got promoted to Co-Detail Bay Manager after 2 1/2 years to organize details/scheduling/customer focus/prioritize and efficiently complete details in given time constraints.  Also oversees detail personnel and manages employees to meet customer satisfactions and business goals. Continues to do the job requirements of the Detailer as explained above.

Responsible for providing great customer care and listening to the customers concerns

Coordinating multiple tasks in a efficient yet thorough manner

Assists and mentors in training of new employees

Takes a proactive approach and can work independently, but also thrives in a team environment 

Applies communication skills on a daily basis with customers and co-workers in effectively meeting customer and company goals

Greets customers and explains the detailing options and leaves no questions to chance ultimately resulting a high customer satisfaction

Explains in a no-nonsense manner what can be expected and has the best interest of the customer and the business at hand

2016      Professional Server Certification

2016      in process of completing Bartender Mixology online course 

Excellent customer service skills

Experience working with a diverse population and diverse gender and age groups

Able to work independently and as part of a team

Able to multi-task and self start projects while under pressure

Results driven

Loyalty

Strong work ethic

Flexible to change

Organized

Detail oriented/quick learner

Customer focused

Problem solver

Highly efficient and productive

Proactive and completes work in a timely manner

Excellent verbal communication skills during times of frustration and uncertainty