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Online Resume

Margaret-Laine Roland
487 4th Ave S
Jacksonville Beach FL 32250

Phone: 3214821302


ADT Security Services                                                               03/11-05/12

o   Received inbound calls from potential customers

o   Set up sales consultations with sales professional to customize a security system for a potential customer

o   Gathered key information from potential customers aspiring to buy security system via phone sale

o   Provided customer service and technical assistance for valued customers

Brewster’s                                                                                 05/10-02/11

Assistant Pub Manager/Bartender

o   Performed all duties of Pub Manager, including balancing cash register, implemented systems for scheduling, inventory, and training.

o   Provide excellent customer service to patrons, maintained a safe and comfortable environment for guests by serving alcohol responsibly and verifying all identification

Assistant Bar Manager/Bartender (Brewster’s concert venue)

o   Performed all duties of Bar Manager, bartended all concerts, and recruited bands

o   Planned and implemented marketing campaigns, including promoting and advertising via social networks

o   Worked at any concerts held at Plush, including talent runner, stage help, and V.I.P bartender

Milliken’s Reef                                                                          02/08-02/10

Cocktail/Shooter Waitress Manager

o   Supervised staff of five cocktail waitresses, implemented system for training, and responsible for team development

Fine Dining Waitress

o   Utilized knowledge of the restaurant menu, including food, wine and specialty drinks to recommend the perfect dish and drink pairing for my guest based on their preferences

Fine Dining Bartender

o   Provided excellent customer service to guests, executed service bar with skill and speed, diagnosed problems around the bar to ensure efficient service and comfort for guests

Milliken’s Nightclub Bartender

o   Worked the night shift on the weekends, when after the restaurant closed the outside area would turn into a nightclub

o   Executed quality drinks at high-paced speed, while continuing to provide excellent customer service

Performed all closing duties, including cleaning, stocking, and balancing register.


Florida State College at Jacksonville                                      2010-2012

o   Transferred from Brevard Community College in 2010

o   Graduated with an Associates in Arts degree

o   Graduated with a 3.6 GPA

o   Volunteered throughout my two-year program, including BCC Planetarium, Triage department at Cape Canaveral Hospital, and senior day care at Creative Care Center

University of North Florida                                                        2012-

o   Transferred from FSCJ with 64 credit hours

Currently enrolled and working on my B.S. in Communication with major concentration of Public Relations


o   Florida Food Handler Course, Certificate#20120606208970, myfloridafoodhandler.com, 2012

o   Seven years of experience working in the hospitality and sales industry.

o   Top Monthly Performer Award in 2012

o   Trained in POS system, trained with management functions in Aloha system


Certificate - Click to view  Advanced Wine Knowledge:  Date: 06-06-2012  
Certificate - Click to view  Florida Responsible Serving® of Alcohol:  Date: 06-06-2012  
Certificate - Click to view  Liquor Knowledge:  Date: 06-06-2012  
Certificate - Click to view  Bartender Mixology:  Date: 06-06-2012  
Certificate - Click to view  Food Safety For Handlers:  Date: 06-06-2012  
Certificate - Click to view  Table Service / Hospitality Course:  Date: 06-06-2012  
Certificate - Click to view  Club Drugs:  Date: 06-06-2012  
Certificate - Click to view  Gratuity Secrets:  Date: 06-06-2012