Online Resume
Margaret-Laine Roland487 4th Ave S
Jacksonville Beach FL 32250
Phone: 3214821302
Experience
ADT Security Services 03/11-05/12
o Received inbound calls from potential customers
o Set up sales consultations with sales professional to customize a security system for a potential customer
o Gathered key information from potential customers aspiring to buy security system via phone sale
o Provided customer service and technical assistance for valued customers
Brewster’s 05/10-02/11
Assistant Pub Manager/Bartender
o Performed all duties of Pub Manager, including balancing cash register, implemented systems for scheduling, inventory, and training.
o Provide excellent customer service to patrons, maintained a safe and comfortable environment for guests by serving alcohol responsibly and verifying all identification
Assistant Bar Manager/Bartender (Brewster’s concert venue)
o Performed all duties of Bar Manager, bartended all concerts, and recruited bands
o Planned and implemented marketing campaigns, including promoting and advertising via social networks
o Worked at any concerts held at Plush, including talent runner, stage help, and V.I.P bartender
Milliken’s Reef 02/08-02/10
Cocktail/Shooter Waitress Manager
o Supervised staff of five cocktail waitresses, implemented system for training, and responsible for team development
Fine Dining Waitress
o Utilized knowledge of the restaurant menu, including food, wine and specialty drinks to recommend the perfect dish and drink pairing for my guest based on their preferences
Fine Dining Bartender
o Provided excellent customer service to guests, executed service bar with skill and speed, diagnosed problems around the bar to ensure efficient service and comfort for guests
Milliken’s Nightclub Bartender
o Worked the night shift on the weekends, when after the restaurant closed the outside area would turn into a nightclub
o Executed quality drinks at high-paced speed, while continuing to provide excellent customer service
Education
Florida State College at Jacksonville 2010-2012
o Transferred from Brevard Community College in 2010
o Graduated with an Associates in Arts degree
o Graduated with a 3.6 GPA
o Volunteered throughout my two-year program, including BCC Planetarium, Triage department at Cape Canaveral Hospital, and senior day care at Creative Care Center
University of North Florida 2012-
o Transferred from FSCJ with 64 credit hours
Skills
o Florida Food Handler Course, Certificate#20120606208970, myfloridafoodhandler.com, 2012
o Seven years of experience working in the hospitality and sales industry.
o Top Monthly Performer Award in 2012
o Trained in POS system, trained with management functions in Aloha system
Certificates
 Advanced Wine Knowledge: Date: 06-06-2012 |
| Florida Responsible Serving® of Alcohol: Date: 06-06-2012 |
| Liquor Knowledge: Date: 06-06-2012 |
| Bartender Mixology: Date: 06-06-2012 |
| Food Safety For Handlers: Date: 06-06-2012 |
| Table Service / Hospitality Course: Date: 06-06-2012 |
| Club Drugs: Date: 06-06-2012 |
| Gratuity Secrets: Date: 06-06-2012 |
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