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Norma Anderson

Norma Anderson
3171 Rail Ave
Trevose PA 19053

Phone: 215-828-3323


                                   Avon Independent Sale Representative

                                    1/2010 – Present


·         Customer Service

·         Direct Sale Business

·         Phone Call, Sales

·         Marketing, Recruiting



Head Teller

                                    9/2007 – 2/2010         

Citi Bank, N.A Fairless Hills, PA


·         Cash/checks deposits, cash/checks withdrawals, mortgage and credit card payments.

·         Support sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.

·         Managed incoming/outgoing call volume and email correspondence

·         Performing account maintenance for both consumer and business accounts.

·         Guide tellers with finding differences.

·         Complete Monthly schedules for the tellers.



                                    Administrative Assistant


 A & R Services   Bensalem, PA


·         Setting up estimate appointments.

·         Payroll, answering phones, filing, managed incoming/outgoing call volume and email correspondence.

·         Writing contracts up for customers

·         Processes invoices, checks, accounts payable/receivable.

·         Working with Insurance companies with water/fire damages for restoration.



Customer Service Supervisor


US Airways, Inc   Philadelphia, PA


§ Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service.

§ Responsible to ensure personnel comply with established rules and regulations.

§ Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required.

§ Responsible to ensure the protection and security of customers' and company property at all times.

§ Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel



Cashier/Customer Service


Street Road Mobil           Trevose, PA                                  


·         Responsible for cash handling and credit card transactions for customer purchasing gasoline and or other merchandise in gas station



Store Manager


Dollar Time Inc         Bensalem, PA


·         Supervised, assigned and directed all store activities

·         Assisted customers, handled customer relations issues to provide a positive shopping experience

·         Merchandised, organized the signage of regular, promotional and seasonal merchandise

·         Monitored loss prevention programs and systems, complete all cash control procedures, reports as required, identified and reacted to shoplifters, ensured price accuracy and protected store assets

·         Office administration, ordering, receiving of merchandise, daily reports, verified billing of merchandise

·         Analyzed reports, implemented store performance improvement plans and physical inventory

·         Ensured compliance with all company policies also federal and state laws

·         Maintained records of training, evaluation of hourly employees, ensured on-the-job safety, coach and counsel employees and maintained a work place free from discrimination and harassment



                                    Customer Service Agent

5/1998- 3/2001      

Northwest Airlines     Philadelphia, PA


·         Provided administrative/clerical support to regional sales director

·         Coordinated travel, meetings and appointments

·         Provided product support to Travel agencies, corporate accounts, and other airlines

·         Maintained office filing regularly

·         Tracked budget expenses, inventory/ordering of office supplies

·         Managed heavy incoming/outgoing call volume and email correspondence

·         Handled, Submitted departments payroll bi-weekly       


Professional Bartending School

Certificate,                  August  2010

For Verification Call (800) 983-6322


Neshaminy High School      Langhorne, Pa 

Diploma,                      June 1990


Customer Service and Customer Supervisor, Computer skills include QuickBooks, Microsoft word, Excel, Outlook, Xactimate