Online Resume

Bar Porter                                                                                              January      2014-October 2014
Cerno’s Bar & Grill                                                                                                                              Kewanee, IL

•         Contributed to customer satisfaction by ensuring bar supplies were replenished

•         Maintained a clean work environment by clearing tables and mopping floors

•         Utilized mixology knowledge by preparing flavors of mixed drinks

Customer Service Representative                                                         September 2008-January 2012
Western Wats                                                                                                                                  Casa Grande, AZ

•         Maximized productivity of service by 17% in a two-year period

•         Exceeded service and quality standards of business every review period

•         Serviced hundreds of customer phone calls daily while maintaining professionalism

Server                                                                                                            January 2005- July 2008
Bennigan’s                                                                                                                                              Tucson, AZ

•         Established exceptional customer service by greeting and serving hundreds of customers a night

•         Demonstrated responsibility by accurately balancing nightly cash outs

•         Cultivated team work and customer service by maintaining a clean and friendly atmosphere

Head Server                                                                                                                          March  2000-January 2004
Ye Olde Lantern                                                                                                                                      Tucson, AZ                                                    

•         Improved average sales by 18% by instituting upselling technique

•       Assigned duties and responsibilities to team members according to requirements

•         Accurately trained team members in service, sanitation, and safety procedures

·        Thrives in a fast-paced environment

·        Organized and efficient server with up-selling capabilities

·        Familiar with bar terminology and liquor laws